Q: Can I change the reason for opening a claim?

The reason for opening a claim cannot be changed. If you want to inform us about any other incident, you must make a new claim. Feel free to make all the requests you want.

Question 1

How to contact ByteHide technical support?

Accepted Answer

You have three options to contact technical support:

From the ByteHide website, bottom right you will see our Live Support Chat
Send an email to: support@bytehide.com

Question 2

I have forgotten my password, how do I reset it?

Accepted Answer

If you're unable to access your email, please contact us to recover your account.

On the login page, click on Forgot Password.

In the Forgot Password section, enter your email address, and we'll send you instructions on how to reset your password.

Once you've received the email, click on Reset Password to proceed with resetting your password. If more than 15 minutes pass, you'll need to submit another request.

Enter your email and new password in the provided fields.

If you encounter any issues, please don't hesitate to contact us.

Question 3

I have forgotten or do not have access to my email address. How can I access my account?

Accepted Answer

In the event of not remembering your email, contact technical support:

How to contact ByteHide technical support?

*

I DO NOT HAVE ACCESS TO MY EMAIL ADDRESS

In the case of not having access to it, you can still use it to access your ByteHide account and change the email you use.

How to change my email address?

Question 4

How can I report unauthorized activity on my account?

Accepted Answer

If you detect or suspect any unauthorized login or fraudulent activity in your ByteHide account, please don't hesitate to contact our support.

If you're unsure how to reach us, here's how:

How to contact ByteHide technical support?

Question 5

Can I change the reason for opening a claim?

Accepted Answer

The reason for opening a claim cannot be changed.

If you want to inform us about any other incident, you must make a new claim.

Feel free to make all the requests you want.

Question 6

How to check my account logs?

Accepted Answer

To review the logs of your ByteHide account, follow these steps:

Navigate to the User section in the left panel.
Click on Notifications within your profile.
Within this section, you'll find various tabs where you can check your logs.

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